Kindly follow these steps. 

Step 1 

Click ‘Forgot Password ’. 

Step 2 

Enter mobile number and click ‘Submit’ or click ‘My user ID is an email (if registered via email address) and follow the same steps. 

Step 3 

A link to reset password will be sent via SMS from 63839 (registration via mobile number) or from (registration via email address). For email users, please check your junk and spam folders if link is not received. 

Step 4 

Copy the URL received and paste it on your web browser. 

Step 5 

Create your new password and proceed to log in with your new password

You can also click on the below link to view on how to reset your password.