MySejahtera
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Knowledge base
MySejahtera – An Introduction
About MySejahtera
4
What is MySejahtera?
Who developed MySejahtera?
Who can use MySejahtera?
Is MySejahtera free to download ?
Data Usage, Privacy & Permissions
4
Laws related to the implementation of MySejahtera.
How information submitted through the application helps the Government manage the COVID-19 outbreak in Malaysia.
Security of personal information.
Protection of identity.
Using MySejahtera
MySejahtera Account
7
Downloading MySejahtera
Registering in MySejahtera
Registering dependents in MySejahtera
Resetting password in MySejahtera
Registration issues – Did not receive One Time Password (OTP)
See all 7 articles
Self Help Button
Vaccination
9
Incorrect name in the PDF (primary user)
Incorrect name in the PDF (dependent)
PDF local vaccination certificate is not updated (primary user)
PDF local vaccination certificate is not updated (dependent)
Change it IC/Passport no. and update all vaccination records (Malaysian)
See all 9 articles
User Details
8
Update IC/Passport - Malaysian IC ONLY
Update IC/Passport - non-Malaysian PASSPORT ONLY
Update nationality
Untie IC/Passport number - tied to my old phone number which I don't have access to (Primary user)
Untie IC/Passport number - tied to my old phone number which I don't have access to (Dependent)
See all 8 articles
COVID-19 RISK STATUS
11
Covid-19 risk status wrongly changed to confirmed case
Covid-19 risk status still showing PUS/Confirm case (Primary User)
Covid-19 risk status still showing PUS/Confirm case (Dependent)
Request for HSO letter - still have HSO card
HSO card - Currently high risk, but HSO card is missing (Primary User)
See all 11 articles
Traveller
2
Upload Overseas Vaccination (Primary User)
Upload Overseas Vaccination (Dependent)
COVID – 19 Risk Status
Risk Status
4
Criteria of a valid covid test
How to differentiate the risk categories
How long do I have to quarantine?
Information on confirm case / close case
Contact Us
How to contact us
1
How to contact us
Blood Donation
FAQ on Blood Donation
19
Will all blood donors receive the Blood Donor Card digitally via MySejahtera?
Why does my donation count not tally?
Will my donation count be updated in the future?
I have donated today but why has my donation count not increased?
My blood group shown in MySejahtera is different compared to the blood group I was informed during previous donation/testing. Why is that?
See all 19 articles
Organ Donation
FAQ on Organ Donation
12
Will organs and tissues donation disfigure the donor’s body?
Will organs and tissues be taken during autopsy (post mortem) without the next of kin or family’s permission?
Does Islam permit organ donation?
Will hospital treatment be affected if they know you are an organ donor pledger?
Will all the organs be removed from an organ donor pledger after they have died?
See all 12 articles
Booking Appointment
FAQ on Booking Appointments
17
What is the function of Appointments?
What are the services that can be booked in the Appointments function?
Who can use the Appointments function?
Which health facility can I book for an appointment?
What are the date and time slots available in the Appointments function?
See all 17 articles
Dental Appointment
FAQ for Dental Appointment
11
How do I book a dental clinic appointment slot through the MySejahtera Application?
Where can I find a list of Health Clinics/Dental Clinics who accepts appointment bookings through the MySejahtera application
What are the steps for me to review the appointment information that I have booked?
When can I book an appointment to go to the dental clinic?
What dental health services can I book at Mysejahtera application?
See all 11 articles