MySejahtera – An Introduction
What is MySejahtera?
Who developed MySejahtera?
Who can use MySejahtera?
Is MySejahtera free to download ?
Data Usage, Privacy & Permissions
Laws related to the implementation of MySejahtera.
How information submitted through the application helps the Government manage the COVID-19 outbreak in Malaysia.
Security of personal information.
Protection of identity.
Registering in MySejahtera
Registering dependents in MySejahtera
Resetting password in MySejahtera
Registration issues – Did not receive One Time Password (OTP)
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Self Help Button
Incorrect name in the PDF (primary user)
Incorrect name in the PDF (dependent)
PDF local vaccination certificate is not updated (primary user)
PDF local vaccination certificate is not updated (dependent)
Change it IC/Passport no. and update all vaccination records (Malaysian)
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Update IC/Passport - Malaysian IC ONLY
Update IC/Passport - non-Malaysian PASSPORT ONLY
Untie IC/Passport number - tied to my old phone number which I don't have access to (Primary user)
Untie IC/Passport number - tied to my old phone number which I don't have access to (Dependent)
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COVID-19 RISK STATUS
Covid-19 risk status wrongly changed to confirmed case
Covid-19 risk status still showing PUS/Confirm case (Primary User)
Covid-19 risk status still showing PUS/Confirm case (Dependent)
Request for HSO letter - still have HSO card
HSO card - Currently high risk, but HSO card is missing (Primary User)
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Upload Overseas Vaccination (Primary User)
Upload Overseas Vaccination (Dependent)
COVID – 19 Risk Status
Criteria of a valid covid test
How to differentiate the risk categories
How long do I have to quarantine?
Information on confirm case / close case
How to contact us
How to contact us
FAQ on Blood Donation
Will all blood donors receive the Blood Donor Card digitally via MySejahtera?
Why does my donation count not tally?
Will my donation count be updated in the future?
I have donated today but why has my donation count not increased?
My blood group shown in MySejahtera is different compared to the blood group I was informed during previous donation/testing. Why is that?
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FAQ on Organ Donation
Will organs and tissues donation disfigure the donor’s body?
Will organs and tissues be taken during autopsy (post mortem) without the next of kin or family’s permission?
Does Islam permit organ donation?
Will hospital treatment be affected if they know you are an organ donor pledger?
Will all the organs be removed from an organ donor pledger after they have died?
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FAQ on Booking Appointments
What is the function of Appointments?
What are the services that can be booked in the Appointments function?
Who can use the Appointments function?
Which health facility can I book for an appointment?
What are the date and time slots available in the Appointments function?
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