FAQ on Booking Appointments

Can I book for a COVID-19 vaccination slot using this function?
No. MySejahtera users who wish to book for a COVID-19 vaccination appointment may book their appointment slots through the COVID-19 Vaccination page.
Thu, 6 Oct, 2022 at 11:03 PM
What do I need to bring along during my appointment session?
You are required to bring along your identification card MyKAD/Passport for verification purposes along with your related personal and medical documents(if ...
Wed, 28 Dec, 2022 at 3:17 PM
If I am late for my appointment session, what should I do?
If you are expected to be late, you can inform the health facility in advance or cancel and reschedule your appointment. The health facility is authorized t...
Wed, 28 Dec, 2022 at 3:19 PM
Can I walk-in to the health facility for an emergency without booking any appointment slot?
Yes. Please arrive at the nearest health facility to get the required treatment/service. However, registrations without appointments due to emergencies are ...
Thu, 29 Dec, 2022 at 9:07 AM
Can I receive health services offered by the public health facilities if I do not posses a smartphone / MySejahtera account?
Yes. Please bring along your MyKad/Passport identification documents for verification and registration. After registration, your information will be recorde...
Wed, 28 Dec, 2022 at 3:21 PM
Why didn’t I receive any notifications when my appointment was cancelled or rescheduled?
Please ensure that you have enabled push notifications and in-app notifications in your smartphone settings. Go to ‘Settings’ and search for MySejahtera app...
Wed, 28 Dec, 2022 at 3:23 PM
Why can’t I open my camera function when I want to check-in for my appointment?
Please ensure that you have enabled the in-app camera function in your smartphone settings. Go to ‘Settings’ and search for MySejahtera application. Then, e...
Wed, 28 Dec, 2022 at 3:24 PM