How to contact MySejahtera Helpdesk

There are a few channels that you can contact MySejahtera Helpdesk. MySejahtera Helpdesk committed to attend to your inquiries within 24 hours. 

Upon submitting a ticket, you will be receiving reference number via email. 

We encourage users to monitor your email for our response and perform any necessary steps as advised by our support.

MySejahtera Helpdesk do not have any phone support. 

1.  MySejahtera apps 

• If you are logged into your MySejahtera apps, click at "More"

• Once you click more,scroll down until you see "Helpdesk"

• You will be directed to submit a ticket page as below. Fill up the information and click submit. Our team will be looking into your ticket within 24 hours

• If you are at the login page, click at the "Help" button on the top right of the page and it will bring you to the submit a ticket page. 

2.  Email 

• Write to us via email to helpdesk@mysejahtera.org
• Please elaborate in detailn of your issues
• Include information such as your MySJ ID, contact number and your IC/passport number
• Attached any relevant documents or screenshot 

3.  Socia Media 

• Visit our Facebook and X page via 
  • https://www.facebook.com/RAKYATMalaysiaSejahtera 
  • https://twitter.com/my_sejahtera
  • You  can submit your inquiries or complaint via "Direct Message" function