MySejahtera

About MySejahtera 4

• What is MySejahtera?
• Who developed MySejahtera?
• Who can use MySejahtera?
• Is MySejahtera free to download ?

Data Usage, Privacy & Permissions 4

• Laws related to the implementation of MySejahtera.
• How information submitted through the application helps the Government manage the COVID-19 outbreak in Malaysia.
• Security of personal information.
• Protection of identity.

MySejahtera Account 7

• Downloading MySejahtera
• Registering in MySejahtera
• Registering dependents in MySejahtera
• Resetting password in MySejahtera
• Registration issues – Did not receive One Time Password (OTP)

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Vaccination 9

• Incorrect name in the PDF (primary user)
• Incorrect name in the PDF (dependent)
• PDF local vaccination certificate is not updated (primary user)
• PDF local vaccination certificate is not updated (dependent)
• Change it IC/Passport no. and update all vaccination records (Malaysian)

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User Details 8

• Update IC/Passport - Malaysian IC ONLY
• Update IC/Passport - non-Malaysian PASSPORT ONLY
• Update nationality
• Untie IC/Passport number - tied to my old phone number which I don't have access to (Primary user)
• Untie IC/Passport number - tied to my old phone number which I don't have access to (Dependent)

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COVID-19 RISK STATUS 11

• Covid-19 risk status wrongly changed to confirmed case
• Covid-19 risk status still showing PUS/Confirm case (Primary User)
• Covid-19 risk status still showing PUS/Confirm case (Dependent)
• Request for HSO letter - still have HSO card
• HSO card - Currently high risk, but HSO card is missing (Primary User)

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Traveller 2

• Upload Overseas Vaccination (Primary User)
• Upload Overseas Vaccination (Dependent)

Risk Status  4

• Criteria of a valid covid test
• How to differentiate the risk categories
• How long do I have to quarantine?
• Information on confirm case / close case

How to contact us 1

• How to contact us

FAQ on Blood Donation 19

• Will all blood donors receive the Blood Donor Card digitally via MySejahtera?
• Why does my donation count not tally?
• Will my donation count be updated in the future?
• I have donated today but why has my donation count not increased?
• My blood group shown in MySejahtera is different compared to the blood group I was informed during previous donation/testing. Why is that?

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FAQ on Organ Donation 12

• Will organs and tissues donation disfigure the donor’s body?
• Will organs and tissues be taken during autopsy (post mortem) without the next of kin or family’s permission?
• Does Islam permit organ donation?
• Will hospital treatment be affected if they know you are an organ donor pledger?
• Will all the organs be removed from an organ donor pledger after they have died?

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FAQ on Booking Appointments 17

• What is the function of Appointments?
• What are the services that can be booked in the Appointments function?
• Who can use the Appointments function?
• Which health facility can I book for an appointment?
• What are the date and time slots available in the Appointments function?

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FAQ for MySejahtera Care (TB) 29

• Why do I get a “TB Case” card in MySejahtera application?
• Why do I get a “Tibi Contact” card in the MySejahtera application?
• What is the function of the “TB Case” card?
• What is the function of the “Self Assessment” tool?
• What is the function of ‘Declaration: Tibi Contact’’?

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FAQ for National Immunization programmme 19

• How do I access the immunisation record function?
• Who are eligible to get the digital vaccination certificate in their MySejahtera account?
• Are foreigners residing in Malaysia also able to access the immunisation records in MySejahtera?
• Can a child born outside Malaysia get vaccinated under the National Immunisation Programme and use the immunisation record function?
• How to register my child to access the health and immunisation records in MySejahtera?

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