MyTRIP (40)

all inquiries for issue related to MyTRIP

After 3 attempts of snapping my passport photo, I am unable to create MyTRIP QR due to an error in capturing the passport image. What can I do?

Modified on Tue, 28 May at 1:25 PM
What are the 4 statuses of MyTRIP QR?

Modified on Tue, 28 May at 11:55 AM
Why is it important to check MyTRIP QR status before immigration clearance?

Modified on Tue, 28 May at 1:05 PM
Why is my MyTRIP QR status red and tells to "Go To Counter"?

Modified on Tue, 28 May at 12:26 PM
Is my passport information stored in the servers?

Modified on Wed, 29 May at 11:59 AM
I have linked my passport to MyTRIP on my device. What happens if I log out from MySejahtera?

Modified on Tue, 28 May at 12:31 PM
What happens if I do a factory reset on my device?

Modified on Tue, 28 May at 11:30 AM
What happens if I clear the application data on MySejahtera?

Modified on Tue, 28 May at 11:24 AM
If I switch to a new device, how can I use MyTRIP QR on my new device?

Modified on Wed, 12 Jun at 12:24 PM
What should I do if my device loses internet connection during immigration clearance?

Modified on Sun, 2 Jun at 4:28 AM