For Android users, please follow these steps,
> "Force Stop" your application
> go to device settings
> apps & notifications
> find, MySJ app
> storage & cache
> clear cache & Storage/Data.
> restart the app and go to the MySJ profile page
> refresh your profile and try again
For IOS users, please follow these steps,
> " Uninstall " your application
> go to Settings
> General
> iPhone storage
> MySejahtera application
> Offload App
> Delete MySJ app
> Go to the apps store and reinstall the MySJ app