Why do I get the error message "Passport scan was not successful. Please try again" ?

Modified on Tue, 28 May 2024 at 12:05 PM

This could be that the camera angle is not clear or the camera was out of focus. Please adjust camera angle and focus the next time you snap your passport photo.

*Need assistance with MySejahtera Apps? Submit your enquiry to MySejahtera Helpdesk via this link. (select MyTRIP for issue)

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