COVID-19 RISK STATUS

Covid-19 risk status wrongly changed to confirmed case
1. Go to the 'MySJ Trace' page  2. Click 'Help' button on the top right of your 'COVID-19 Risk Status' widget  3. Choos...
Tue, 28 Jun, 2022 at 12:45 AM
Covid-19 risk status still showing PUS/Confirm case (Primary User)
1. Click on 'Profile'  2. Click 'Help' at the top left corner of your HSO card  3. Select '2 My Home Isolation or Surveillan...
Tue, 28 Jun, 2022 at 12:46 AM
Covid-19 risk status still showing PUS/Confirm case (Dependent)
1. Click on 'Profile'  2. Click 'Help' at the top left corner of your dependent's HSO card  3. Select '2 My Home Isolat...
Tue, 28 Jun, 2022 at 12:48 AM
Request for HSO letter - still have HSO card
1. Click on 'Profile'  2. Click 'Help' at the top left corner of your HSO card  3. Select '5 Other issues related to home is...
Tue, 28 Jun, 2022 at 12:48 AM
HSO card - Currently high risk, but HSO card is missing (Primary User)
1. Go to the 'MySJ Trace' page  2. Click the 'Help' button on the top right of your 'COVID-19 Risk Status' widget  3. C...
Tue, 28 Jun, 2022 at 12:49 AM
HSO card - finish quarantine but HSO not stamped as Completed (Primary User)
1. Click on 'Profile'  2. Click 'Help' at the top left corner of your HSO card  3. Select '1 My quarantine period is complet...
Tue, 28 Jun, 2022 at 12:50 AM
HSO card - finish quarantine but HSO not stamped as Completed (Dependent)
1. Click on 'Profile'  2. Scroll down and click on your dependent's name  3. Click 'Help' at the top left corner of your dep...
Tue, 28 Jun, 2022 at 12:50 AM
HSO card - incorrect HSO address (Primary User)
1. Click on 'Profile'  2. Click 'Help' at the top left corner of your HSO card  3. Select '3 My quarantine address is incorr...
Tue, 28 Jun, 2022 at 12:51 AM
HSO card - incorrect HSO address (Dependent)
1. Click on 'Profile'  2. Scroll down and click on your dependent's name  3. Click 'Help' at the top left corner of your dep...
Tue, 28 Jun, 2022 at 12:52 AM
HSO card - Incorrect quarantine date (Primary User)
1. Click on 'Profile'  2. Click 'Help' at the top left corner of your HSO card  3. Select '4 My quarantine date is incorrect...
Tue, 28 Jun, 2022 at 12:52 AM